Orders & Payment

 
 

How Do I Return or Exchange My Order?

Hassle-Free Returns

* Extended holiday return window, all orders placed in November and December may be returned through January 31st.

I care about the way things are made and I love what I have created at CMRitter.com. I think you’ll love it too. However, I know things aren’t always meant to be.

What is your return policy?

If for any reason you are unsatisfied, you may return your purchase of physical products within  30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Original shipping costs and customs are not refundable. No return policy is offered on Used Items, and all Used Items are final sale. However, Used Items are still applicable for 12-Month warranty.

E-Courses, and other digital products are subject to a different return/refund policy, you can see more information in this article. 

If something is wrong with your order, please see this article.

What is your holiday return policy?

Every holiday season, I extend my return window to ensure that every gift is perfect. Any orders placed in November and December will have an extended return window until January 31st. 

How do I return my order? 

For US customers, please start your return request here.

For International customers, please start your return request here.

* original shipping costs and import duties/taxes are non-refundable.

How long does it take to process a return? 

I generally processes returns within 5 business days after the return has been received. Once I have received and processed your request, I will issue a refund for the returned items.

What happens if I return an item past the 30-day return window? Can I have it shipped back if it doesn't qualify for a refund?

If you are unsure of your purchase timeline and whether your order will be refunded back to you if you return it, please send me an email to confirm. If the item is not applicable for a refund and you send the product to me regardless, I will re-send the item, at owners expense.

My order is past your 30-day return policy, what are my options?

I can’t accept returns past 30 days from purchase, however, you are eligible for exchange or warranty claims, depending on product eligibility, for up to one year from the purchase date. One thing I have recommended in the past is trying community resale. You may try resellers like Craigslist, Offer Up, eBay, Amazon, and Facebook. If you have any other questions, please let me know.

Exchanges

What is your exchange policy?

As an e-commerce shop, I do not offer typical product exchanges. If you would like to exchange your physical product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your convenience—place an order now so it ships asap, or you can wait until after I've processed your refund.

What about gift exchanges?

If you are exchanging a gift, I will email you with a code for a future purchase with the amount returned.

* Please keep in mind this code will not cover any additional shipping or import tax fees that are associated with the exchange order.
 
* Please note that if you have purchased from Amazon, you will need to first contact the vendor from which you purchased for all exchange and return inquiries. I’m not able to process any refunds for purchases made through third-party resellers. The only exception is Amazon when purchased from my direct store by CMRitter. However, you are eligible for any warranty claims on CMRitter products directly through me.