Orders & Payment
I’m having trouble with checkout.
When will my pre-order, backorder, or Kickstarter order ship?
How do international customs work?
I forgot to use my coupon code, can i apply it after?
Do you accept Apple Pay and Paypal?
Do you ship to APO or PO Box addresses?
A product’s price dropped - can i get reimbursed?
Where can I read reviews of CMRitter.com?
Can I Change My Order?
Has your order shipped yet?
Check the status of your order by signing into your account.
If the current status is "fulfilled" I can no longer modify your order.
My order is in Backorder, Pre-Order, Kickstarter status, can I add or remove items from my order?
You may add or remove items for your order by emailing me, using the contact button below. If you are adding items, please specify the exact product, and give me your authorization to charge the additional payment to your card.
My order is in Backorder, Pre-Order, Kickstarter status, can I change my shipping country?
I can't change an order to ship from one country to another because of differences in shipping and import taxes. The best option is to cancel your existing order and place a new order. Please refer to the article "Can I cancel my order?"
My order is in Backorder, Pre-Order, Kickstarter status, can I change my payment method?
I can't change your payment method for security reasons. The best option is to cancel your existing order and place a new order.