Orders & Payment
I’m having trouble with checkout.
When will my pre-order, backorder, or Kickstarter order ship?
How do international customs work?
I forgot to use my coupon code, can i apply it after?
Do you accept Apple Pay and Paypal?
Do you ship to APO or PO Box addresses?
A product’s price dropped - can i get reimbursed?
Where can I read reviews of CMRitter.com?
How Does Your Warranty Work?
In addition to original artworks, from time to time, I also make handmade leather items, mostly sketchbooks.
In simple terms, I offer a 1 year warranty that covers original art and handmade leather products purchased on CMRitter.com from any manufacturing flaws or defects. It does not cover damages from accidents or misuse.
Warranty Length
1 year for all CMRitter handmade leather products, leather accessories, and original artwork.
What does it generally cover?
Defects in the original product assuming you are using the product in the manner it was designed.
*USED ITEMS: All Used Sales are final. No returns are offered on Used Gear. However, you are still applicable for a 6-month warranty.
What does it generally Not cover?
You altering, modifying, or destroying the product, taking actions that aren’t typical with daily use of the item. Blemishes common in the creation of art, such as paint spills, stains, etc.
I do not cover warranties where the purchase was made outside of my verified resellers' such as Amazon and Etsy.
OUTSIDE RETAIL WARRANTY
If you have bought CMRitter products from one of my certified outside retail vendors please provide proof of purchase.