Orders & Payment
I’m having trouble with checkout.
When will my pre-order, backorder, or Kickstarter order ship?
How do international customs work?
I forgot to use my coupon code, can i apply it after?
Do you accept Apple Pay and Paypal?
Do you ship to APO or PO Box addresses?
A product’s price dropped - can i get reimbursed?
Where can I read reviews of CMRitter.com?
When Will My Order Arrive?
Does your order include a handmade item?
All handmade items are subject to lead times. For more information on lead times, click here.
When will my order arrive?
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to me on the same day your order was processed before 3 pm CST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
Here’s what you can expect:
UNITED STATES
USPS Ground
10-20 Business days (PO Box or APO/FPO only)
FedEx Ground
3-5 Business days (Cannot ship to PO Boxes)
FedEx Express 2-Day
2 Business Days (Cannot ship to PO Boxes)
FedEx Express Overnight
1 Business Day (Cannot ship to PO Boxes)
INTERNATIONAL
FedEx International Priority
2-3 Business Days (Cannot ship to PO Boxes)
* Customs clearance not included in timeframe.
* Above timelines reflect only orders placed on or after June 10th, 2019, 10 am PST.
I chose expedited shipping, will it ship today?
Orders are shipped daily, Monday – Friday. Orders placed before the shipping deadline – 3 pm CST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
* This excludes handmade items, which are subject to lead times.
Will my order ship today?
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm CST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
What does the term “business days” mean?
Business days means working days, Monday through Friday.