Returns & Exchanges
What to do if something is wrong with my order?
It's super frustrating when an order doesn't arrive correctly or is damaged so thank you in advance for your patience. I am eager to resolve any issues, and get you your new items!
Something is missing from my order.
To help resolve the issue can you please provide the following:
A picture of the invoice in the box.
A picture of the shipping box (I’m looking for damage).
A picture of the items that came in the box.
From this, I can get you the missing items ASAP.
My package came damaged.
I am sorry to hear you received your products in an unacceptable condition. Please contact me through the link below and include photos of how the box arrived and of your products. From there I can help to file a claim and work on getting replacements sent out.
The wrong item was sent.
To help resolve the issue can you please provide the following:
A picture of the invoice in the box.
A picture of the incorrectly sent items.
From this, I can get you the replacement items ASAP. Thank you for your kind understanding and for bringing this to my attention.
I ordered the wrong thing.
No worries, I totally get it! I have two options for you depending on your shipping address:
1. IF INTERNATIONAL - A DISCOUNT
Shipping back to the US can be super expensive so an alternative option is to make you a coupon code for 20% off your next order. In total, this could be cheaper than sending back and re-ordering. Please contact me with your order number and briefly describe the issue.
2. IF DOMESTIC - AN EXCHANGE
Please refer to my exchange policy here.