Lead Times
Pertaining to processing of handmade items:
Since some items, such as original art pieces, are custom made, they are made to order. Depending on the amount of orders that come through from customers, wait times for an item can take 1-2 weeks until they are shipped. After the item is made, it is then usually shipped within 2 days of completion.
*Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line, and ensures fair and proper treatment of all customers.
Domestic Shipping
Shipment processing time
Domestic Shipping Estimates:
The processing time for your order depends on several things: the type of order, whether your order is in stock if it contains physical products, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to me on the same day your order was processed before 3 pm CST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
Here’s what you can expect:
UNITED STATES
USPS Ground
10-20 Business Days (PO Box or APO/FPO only)
FedEx Ground
3-5 Business Days (Cannot ship to PO Boxes)
FedEx Express 2-Day
2 Business Days (Cannot ship to PO Boxes)
FedEx Express Overnight
1 Business Day (Cannot ship to PO Boxes)
*above timelines reflect only orders placed on or after June 10th, 2019, 10 am PST.
Expedited shipping:
Orders are shipped daily, Monday – Friday. Orders placed before the shipping deadline – 3 pm CST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
*This excludes handmade items, which are subject to lead times.
Business days are working days, Monday through Friday.
*Saturdays, Sundays, and holidays do not count as a shipping day.
Shipping to P.O. boxes or APO/FPO addresses
My policy for shipping to a military address or PO box is as follows:
UNITED STATES:
Your order will be shipped via USPS Ground (7-14 business days) as FedEx doesn’t deliver to PO boxes or military addresses.
INTERNATIONAL:
I cannot ship to PO boxes with Express FedEx shipping. If you have an overseas PO Box, you will need to ship to an alternative address since it cannot be fulfilled via FedEx.
AFO/FPO MILITARY ADDRESSES:
If your military address is for the United States but located internationally please enter the country as the United States and select the appropriate state (AA, AE, AP). Your order will be shipped with USPS Ground - no customs will be charged if you do it this way.
*Please note delivery can take longer and in some cases may take up to a couple weeks.
For more information on delivery times to APO/FPO addresses, please click here.
A P O & P O box Shipping Timelines:
PO Boxes USPS Ground 7-14 Business Days
INTL No shipping available for PO Boxes* (Please ship to alternate address.)
APO/FPO USPS Ground 7-14 Business Days (Depending on end destination.)
Shipment confirmation and order tracking:
How To track your order:
Sign into your account to keep an eye on your parcel and track your items. Once your package ships, a tracking link will appear on this page and in your inbox within 1-2 business days. Keep in mind, I cannot directly control the delivery times once the package has been handed off to the carrier.
International Shipping
Shipment processing time
International Shipping Estimates:
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to me on the same day your order was processed before 3 pm CST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
Here’s what you can expect:
INTERNATIONAL
FedEx International Priority
2-3 Business Days (Cannot ship to PO Boxes)
*customs clearance not included in timeframe.
*above timelines reflect only orders placed on or after June 10th, 2019, 10 am PST.
Customs, duties, and taxes
International Shipping Disclaimer:
I have all international customers pay for customs costs at checkout. Customs will be calculated based on the products’ unique customs code and full price.
It is not an option to pay for customs costs upon delivery instead of checkout. This is because I am acting as the importer of record on your behalf and am billed for customs separately.
*CMRitter.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
CMRitter.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or contact me directly to file a claim. Please save all packaging material and damaged goods before filing a claim.